Kyndryl Launches Agentic Service Management for AI-Native IT Infrastructure
Enterprise IT’s slow-motion transformation toward autonomous operations got a new framework this week. Kyndryl, the world’s largest IT infrastructure services company, has launched Agentic Service Management — a structured approach to helping large enterprises make the transition from traditional IT service operations to AI-driven, agent-coordinated workflows. What Kyndryl Is Offering Agentic Service Management isn’t a product you install. It’s a framework — think consulting methodology plus tooling — built around three components: ...