Twilio Launches A2H: Open Protocol to Standardize Agent-to-Human Workflows
Twilio Launches A2H: Open Protocol to Standardize Agent-to-Human Workflows One of the most underrated problems in production agentic AI systems isn’t the AI — it’s the handoff. When does an agent escalate to a human? How does a human authorize a sensitive action? Who keeps the audit trail? These questions don’t have good answers yet, and most teams are solving them ad-hoc with a patchwork of webhooks, Slack bots, and prayers. ...